Creating a voice fingerprint to lets Wingman identify reps distinctly in their calls with customers. This is highly recommended for all recording users and takes about 30 seconds.
This involves reading out a passage of text that allows Wingman to create a voice fingerprint and it is highly recommended that reps use the standard headset they'll be using for their meetings.
Here is how to do it:
While on-boarding (when signing up for the first time) -
During on-boarding recording users are prompted to give their voice sample by reading out a passage of text. Click 'Start' to get started.
Alternatively a rep can always setup or edit their voice fingerprint from settings :
Click on 'Setup Voice Fingerprint' button.
Click on 'Start' and grant browser permissions for using the microphone.
Read out the paragraph and hit stop when done.
Click on the play button to ensure it has been recorded correctly and click 'Submit' if it is satisfactory.
If you face any problem/issue, write to us at firstname.lastname@example.org or chat with us on the Intercom chat.