Integrating Aircall with Wingman automatically brings in recordings to be transcribed, analyzed and made available for coaching. You’ll need to have recording enabled in Aircall already.
Note: Aircall is an account-level integration and can only be set up by an admin.
To get started, you will need an API ID and API Token from Aircall. Think of them as a username and password for Wingman to securely access your recordings in the cloud.
Aircall > Account > API Keys
In Aircall, go to your company’s Account page.
In the API Keys section, click on the + Add an API key button.
Copy and paste your new api_id and api_token somewhere safe, Aircall won’t show you the token again. Learn more about generating an API Key in Aircall.
Copy your API ID and Token
Now, let’s move to Wingman and complete our setup.
Wingman > Settings > Admin Integrations
In Wingman, go to Settings and click on Admin Integrations.
Click on Sync for Aircall and type in your API ID (api_id) and API Key (api_token).
Hit the Sync Aircall button and you’re all set!
Sync Aircall with Wingman
Wingman will automatically download Aircall recordings from the past 30 days and start analyzing them for you. Wingman checks for new recordings in Aircall every 30 minutes.
Can’t find the Aircall integration in Wingman? Talk to us via in-app chat or email email@example.com.