Integrating Dialpad with Wingman automatically brings in call recordings from Dialpad into Wingman to be transcribed, analyzed and made available for coaching.
Dialpad is available as an admin integration and can be enabled by any admin. To enable the integration, a Wingman and Dialpad admin must log in to Wingman and navigate to 'Settings’ -> 'Admin Integrations' or click here: https://app.trywingman.com/settings#adminIntegrations.
Click on 'Sync' Dialpad. If you do not see Dialpad as an option here, please contact firstname.lastname@example.org or use the in-app chat and our support team will enable the integration for your team.
In the pop-up that opens up, enter your Dialpad credentials and authorize the Wingman app.
Once integrated Wingman will automatically pull in any call recordings from Dialpad for all common Dialpad and Wingman users and process them.