Integrating Dialpad with Wingman automatically brings in call recordings to be transcribed, analyzed and made available for coaching. You’ll need to have recording enabled in Dialpad already.
Note: Dialpad is an account-level integration and can only be set up by an admin.
Sync Dialpad with Wingman
In Wingman, go to Settings and click on Admin Integrations.
Click on Sync for Dialpad, sign in to your account and give Wingman access.
Wingman will automatically download Dialpad recordings from the past 30 days and start analyzing them for you. Wingman checks for new recordings in Dialpad every 30 minutes.
Can’t find the Dialpad integration in Wingman? Talk to us via in-app chat or email firstname.lastname@example.org.