Dialers are applications that assist reps in making outbound calls while also recording those interactions. Audio and video.
Note: Wingman does not record your calls, instead we obtain the recording from your dialer and then proceed to transcribe and analyze it.
Here's a list of dialers that Wingman integrates with
To ensure Wingman integrates with dialers seamlessly:
Ensure your email address on Wingman and on the dialer are identical
Be an admin or have admin access to the dialer to enable sync with Wingman
Recording must be enabled within the dialer. You'll find this option in the
dialer settings
You'll need to be a recording user on Wingman to transcribe and analyze call recordings
All recording users will need to complete a voice fingerprint